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Professional
Developement |
» Business Writing for Impact
No more traditional jargon and formats - modern business writing is the way to go for professional excellence. Learn how to transform your business communications and take it to the next level. From reports to memos, proposals to emails, make a positive difference to the way others perceive you in the virtual corporate environment with fewer face-to-face opportunities to impress. This interactive workshop will change your business writing forever.
Who should attend: All staff
Duration: Half to one day
» Neuro Linguistic Programming @ Work
Neuro Linguistic Programming (NLP) continues to help individuals cope with the demands of a fast-paced workplace. Based on the ground-breaking NLP principles, this insightful workshop provides practical, simple and easy to apply tips and techniques to improve personal effectiveness.
Who should attend: All staff
Duration: Half to one day
» Behavioral-based Interviewing
Hiring talents and high performers is critical as the “War for Talent” intensifies and traditional interviewing skills are no longer sufficient to identify suitable staff. Step into the world of contemporary behavioral-based interviewing where the interviewer is equipped with the knowledge and skill to ask the right questions to achieve maximum results while allowing for time to record key information. No more fumbling with excessive questions, complicated models, overrunning allocated time and frustrated hiring managers.
Who should attend: All hiring managers
Duration: Half day
» Taking Presentation to the Next Level
Still feel nervous and suffer from pre-presentation jitters? Learn the secrets to making presentations that achieve results! From one-to-one scenarios to large groups, you will pick up practical tips and techniques that make presentation skills an asset in your professional toolkit. It’s all about understanding your preferred style while adapting to your audience by flexing your style to maximize impact. Learn to read your audience – it’s not about how you communicate but how your audience would like to receive the information you are presenting. Find out about how body language matters. Learn how to handle tough audiences.
Who should attend: All staff required to deliver business presentations
Duration: One to two days
» Delivering the Ultimate Customer Experience
It’s more than providing a service – it is about delivering an experience. Need to learn about how to engage your customers and make them feel special. From developing a positive mindset to learning the skills of customer engagement, this workshop will enable you to make customer service a meaningful and fulfilling part of your job role. Find out more about the trade secrets of successful service professionals and develop your own strategy and practical tactics to achieve more. You will also get to find out about the different types of customers and how to flex your styles to deliver the ultimate customer experience.
Who should attend: All staff especially those external customer engagements
Duration: Half to one day
