Spencer Lau, Senior Consultant
Spencer Lau has over 20 years of corporate experience with 16 years dedicated to training and development. Steven graduated from the City University of Hong Kong with a Bachelor of Business Administration and obtained his MBA from Andrews University of Michigan, USA. Spencer completed his Diploma in Training Management from the Chinese University of Hong Kong along with his CFA from the Central University of Finance and Economics.
Spencer was the Program Director and Curriculum Architect of global Management Development in Standard Chartered Bank from 1995 – 2004. He was in charge of the leadership and professional development programs for the Bank worldwide. During his tenure, he developed and delivered over 30 learning solutions in more than 20 countries. He also headed the Change Management curriculum and was the Master Trainer & Certification Coach for line managers globally.
Spencer moved on to Hong Kong Securities Institute as Director, Professional Training. He headed a team of over 20 staff to offer a wide range of learning and development programs from CPD, CPT and customized in-house training in financial products, sales and professional skills development.
Spencer currently runs The Training Center – a training consultancy company based in Hong Kong. Working with MNCs clients in Hong Kong, China, Taiwan, Singapore, Japan and Thailand, The Training Center delivers customized learning solutions in the management and professional development areas. Spencer is also Senior Consultant at KC Training & Consultant where he has partnered successfully in many training & development partnerships across Asia. He has trained programme in the RED curriculum, New To Management & Private Banking Negotiation for DBS Hong Kong.
Spencer is an energetic and engaging facilitator. He is able to leverage on his corporate experience to help drive positive changes at the personal and organizational levels through leadership and professional development programs. He is proficient in English, Mandarin and Cantonese.
Annie Tan, Senior Consultant
Annie Tan has over 20 years of leadership and customer service experience at Global organizations such as DBS Bank, Standard Chartered Bank and FISERV. Annie holds a Post Grad in Human Capital Management and has extensive experience in management and professional development training. Fluent in English and Mandarin, Annie has delivered programs in Singapore, China, Taiwan and India.
A Results Based Certified Coach with NeuroLeadership Institute, Annie coach individuals to help enhance their work, career and life skills. Currently, she is working towards her Associate Certified Coach status under the International Coach Federation (ICF).
Annie began her career as a Service Manager in Standard Chartered Bank and was a Senior Consultant with FISERV, a financial system service provider where she supported customer base including banks from Singapore, Indonesia, Hong Kong, Taiwan, Philippines, Papua New Guinea, Australia and Fiji.
She was Vice President in DBS HR, Learning & Talent Development where she designed and facilitated the Leadership, Management and Cultural Development related program curriculum. Prior to her appointment in Learning & Talent Development, Annie spent 11 years with DBS, Technology & Operations Customer Centre where she spearheaded the set-up of the hotline for SME customer segments and led teams supporting Wealth customers. Her passion in people development earned her a very successful role switch as VP, Head of On-Boarding, Learning & Organization Development. Annie was responsible for the strategic interface with senior managers and stakeholders through the provision of high quality guidance and support in developing and progressing people management solutions for the Customer Centre.
Her accomplishments include successful track record in managing the On Boarding, Learning & Organizational Development functions, developing and facilitating Leadership & Management programs aligned to corporate objectives.
An accredited facilitator for DISC, Situational Leadership, Harrison Assessments, Myers-Briggs Type Indicator MBTI ™, Fundamental Interpersonal Relations Orientation FIRO ™, Annie uses coaching and profiling tools for leadership and individual development, team off sites and self-awareness programs.
Annie embraces lifelong learning and is pursuing her Masters of Leadership in Organisational Learning with Monash University.
Annie is a member of International Association of Facilitators and has judged at Call Centre Awards 2016 organised by Contact Centre Association of Singapore (CCAS) in selecting best customer service professionals, trainers, team leaders and managers.
Wendy Chua, Senior Consultant
Wendy Chua K. Wand has over 15 years of experience helping individuals and organisations thrive through challenges. With a First-Class Honours in Psychology and graduate work in researching the cross-cultural impact on learning and achievement, Wendy applied her knowledge of psychology to business, education and personal transformation.
Her work in raising emotional and interpersonal competence has since reached more than 30,000 people in Singapore, Indonesia, India, Malaysia, China and Taiwan. Furthermore, her expert views have been shared via her column “LifeLessons” in the Straits Times’ MIND YOUR BODY supplement, as well as the radio show “Aunt Agony in the Living Room” on radio 938LIVE.
One of Wendy’s accomplishments was to set up seven education centers in the mid-1990’s, managing over 120 employees. The revolutionary results of her programs were presented at the 7th International Conference on Thinking. A former Board Member of the National Library Board, she now mentors and coaches her team of facilitators. With a global strategic consulting firm, Wendy was the staff psychologist in the Leadership Practice in 2004, and is currently an external facilitator for organizational transformation.
A certified cognitive coach at the Center for Teaching Thinking in Boston, Wendy serves as consultant and coach to several organizations such as Merrill Lynch Global Services, Credit-Suisse, Pertamina, Manulife, BSI Bank, the Ministry of Defence and the Health Promotion Board. She provides them with programs on coaching, EQ, leadership, team engagement, resilience and personal success. Wendy is the author of a 20-book series called “All Kids R Gifted” (published by TIMES, now Marshall Cavendish), which is based on the Theory of Multiple Intelligences. She also published “Break to Dawn: New Challenges, New Commitments”, an inspirational self-help book. More than 60,000 copies of her books have been sold since 2002.
Albert King, Consultant
Albert King is Action Learning Facilitator and Personal Development Coach who has delivered programs to organizations, corporations and youth groups on teamwork, leadership, communications and goals setting for over eight years.
A qualified Chartered Accountant from the Institute of Chartered Accountants of New Zealand who graduated with a Bachelors of Commerce and Administration Degree in Accountancy, Albert has over 25 years of finance and business experience in New Zealand, Australia, United Kingdom and South East Asia, including the role of Group Financial Controller with AsiaWorks. Albert’s background in finance was a major asset when he made a career change to being a facilitator in leadership and team development and in the design and delivery of programs for finance and banking clients.
Albert was the co-founder of performance development company which designs and delivers customized teambuilding programs for the corporate and schools market. Utilizing action-based, experiential learning, he specialized in leadership programs and building and sustaining high performance teams. Clients he has served include BSI Bank, Abacus Capital and Wen Ken.
Albert comes highly regarded as a trainer, having qualified with Project Adventure, Inc USA for Adventure Programming. In addition he is a certified trainer of Advanced Technical Challenge Course Skills and Standards, Advanced Facilitation Skills. He is a member of International Association of Facilitators and Association of Experiential Education and is a certified Practitioner of Neuro-Linguistic Programming as well as a Pacific Institute® PX2™ Facilitator. Albert has extensive experience coaching individuals and teams through the AsiaWorks Leadership Programs and has been engaged in corporate coach-the-coach programs with the Singapore military and Credit Suisse Business School where he coaches them to facilitate their teams’ learning and personal effectiveness. He enjoys using various tools to work with individuals and moving them forward in achieving their personal and professional goals.
Tan Kai Hiang, Consultant
Tan Kai Hiang is a Certified Master Practitioner of Neuro-Linguistic Programming (NLP) and has also undergone psychology-based peak performance training with a Seattle-based Institute to facilitate individuals and teams to discover their personal potential. Her strengths are in designing and delivering workshops that build character and empower the mind-body connection.
After obtaining a Bachelor’s Degree in Business from Nanyang Technological University, Kai enjoyed a highly successful career in the Hospitality and Retail Industry for over 7 years. In managing the retail business, she played key roles in human resource development, strategic marketing, local and overseas procurement, customer relationship management and operations.
Kai has facilitated programs for numerous organizations including BP, Merrill Lynch, Singapore Sports Council, National Library Board, American Express, Bank of America, Citigroup, SingTel, Nokia, Chartered Semiconductor, Frontline Technologies and Marriott Singapore. Her forte lies in designing and delivering trainings that focus on Returning to the Center (or Balance) in Life – through Awareness, Resilience and Personal Mastery. As a highly kinesthetic person, she makes use of the mind-body connection to engage her clients deeply and create experiential opportunities for their learning and discoveries.
Kai coaches individuals and teams through the AsiaWorks Leadership Programs and is engaged in corporate training programs with Singapore General Hospital, Merrill Lynch Global Services and the Republic of Singapore Navy, where she coaches senior management and officers to facilitate their teams’ learning and personal effectiveness.